The "REAL" Reason a Marketing Plan Fails
Casinos Work to Attract Players
I had a business lunch this past week with my friend, Phil Robertson (Phil@PJRobertson.com), who is an incredible marketing consultant. I always learn SO MUCH at a business lunch – especially when I’m talking to an expert in their field!
Phil and I were talking about a recent casino promotion. As a marketing expert, Phil could easily see why this particular promotion was a failure. As a former advertising sales executive I, too, could see the obvious flaw. Had I sold this casino their advertising to promote this event, I would have been mortified – as I’m sure the “Monday Morning Reconciliation” would have indicted the promotion was a failure. So, what caused the failure of what SHOULD HAVE BEEN an incredible promotion? My guess is it all came down to one employee with bad judgment.
Phil joined a slot club at a casino near his home. If you’ve ever joined a slot club, you know that the casinos in Nevada offer gifts as incentives to get you into their casino in the hopes that you will play. If a gift costs them a dollar or two – or even twenty dollars, and the average player drops $10, $20, or $200 on their way to pick up their “Free” gift, then guess who the REAL winner is! The casino – of COURSE!
It wasn’t long before Phil discovered that this particular casino’s slot club offered some incredible, upscale gifts to their members. And, while those of us who live in Las Vegas are less enamored with casino-logo’d casual wear, t-shirts, six-pack coolers and such, our friends and family from across the country are MUCH LESS jaded about such items. As it turns out, my friends and family, as well as Phil’s, absolutely ADORE watches that say “Boyd Gaming,” T-shirts from Stations Casinos, golf shirts from local courses, and baseball caps that feature casino logos.
Phil got a notice this past week that this slot club was giving away CROCK POTS on Friday night at 6PM. Smart – as they were looking to create some traffic and excitement in their casino on a Friday evening. He didn’t have a crock pot so he thought it would be worth it to swing by on Friday night to pick up his free gift.
Since Phil knows a lot about marketing, it was easy for him to see the situation (and what was wrong with it!) clearly. Rather than have the customers walk through the casino to claim their gifts – and hopefully gamble a bit while they were there – the casino had the big boxes of crock pots set up in a room right at the Valet entrance.
Phil said people were coming in, getting their crock pots, and promptly leaving – with their gifts. The valet is not even on the same floor as the casino! NO ONE WAS STOPPING TO GAMBLE! Why would they – when it would take extra effort to even visit the casino? Apparently, the casino employees in charge of this promotion were offering to hold your crock pot while you went to the casino; they could give you a claim check to assure you your crock pot would still be there when you were ready to leave…but none of the “players” were interested. This casino made it SO EASY for the players to pick up their gift and be home in time to watch Jeopardy! 
They should have had the crock pot giveaway on the casino floor. People would then be more likely to gamble, thereby making the casino’s cost for the crock pots justified. The gambling wins would outweigh the expense of the promotion. So – where did this promotion break down?
My guess is that ONE executive at the resort probably balked at the thought of schlepping all those heavy crock pots down to the casino, and thought how easy it would be to hand them out from the valet location. The whole purpose of the giveaway was to drive traffic to the casino – and it failed miserably!
Look at your business closely and make sure that whatever you decide to do to promote it will be executed perfectly. Don’t waste your precious resources by allowing one bad decision to ruin your well-laid plans. Where was the management? Where was the marketing genius who thought up this promotion? Poor executive – he or she will have to defend the expense and might never know WHY the promotion failed to generate casino revenue.
Client Lunch as a Christmas Present?
What do you get the person who has everything? My recommendation is to take them to lunch or dinner. The best part of that, (though it is a wee bit selfish), is that you get to enjoy your friends or clients and a great meal, all in the name of Season’s Greetings! Seriously, it’s one of my favorite things to do, and the holiday season provides the perfect excuse to get together with clients who are otherwise too busy to break free.
Everyone has their guard down this time of year, which could make this the perfect time to get someone out who typically is “too busy” to go to lunch. Imagine how far a little twist of the arm could go!
Lunch & Golf - Great Christmas Gift Combo!
Don’t make it about business, either. Simply seize this opportunity to treat your clients well, make it about them, and possibly, if the mood is right, discover ways you can help them with their business this year.
And if you’re in a warm climate, make it a round of golf and lunch. Talk about building relationships! Nothing is better than this One-Two punch!
The best part of a client lunch is that it hardly seems like work, yet it can easily become the MOST PRODUCTIVE PART OF YOUR DAY!
Build Better Business Relationships to Reach 2010 Goals!
If you’re wondering how you’re going to reach your 2010 goals, I recommend working on your relationship-building skills. My original “Claim to Fame” was that I had personally hosted more than 3,000 client lunches and I saw my sales increase by more than 2,000%! That’s really a conservative estimate.
It’s critically important that you first understand the IMPORTANCE of building relationships for business, then you need to understand the best ways to DO this. I want to help you reach your goals, so I will be sharing tips and techniques in this blog to help you understand the “why” and accomplish the “how.”
Loving Lunch with Wally "Famous Amos"
Famous Amos, the cookie man, said, “Picture everyone with M.M.F.S. on their forehead…. it stands for: Make Me Feel Special.” Think about how different your day would be if you did that with everyone you meet today – making the most of your quality Face 2 Face time. You would start to feel a positive energy coming back to you. People would start to go out of their way to help you achieve your goals simply because they love how they feel when they are with you. Making others feel SPECIAL is the most important key to building solid, productive relationships.
Try it for just today – make everyone you talk to – in person, e-mail, or on the phone, feel as if they are the most important person in the world….because they really are.
Client Lunches: When You Just Don't Have the TIME!
I did a radio interview this week with Smokie Sizemore. Smokie runs the Smart Woman’s Club – and she is a real spitfire!
I had a question from a caller – Lena. Her question was one that I’ve heard before and you might have wondered about it as well, so I wanted to share my answer here to help those of you who can relate. Lena lives outside of New York City. Her complaint was one that I have about business lunches too, now that I work from home.
Lena said that taking clients to lunch has become a colossal time consumer! As important as it is to get in that quality FACE TIME, she found that a business lunch can cost her up to FOUR hours – between getting ready, drive time into the city and back, and following up. Lena – I couldn’t agree with you more! I used to advocate attending at least FIVE social events a week with clients, and that holds true today – IF You are already out and about!
Make Time to Break Bread!
When I was in sales, I was dressed, at my desk, and ready to go each day by 8:30AM. Even if lunch took FOREVER, (as with my old FAVORITE – a 2-hour lunch), it only took those TWO HOURS out of my day! No big deal…especially when that time was SO PRODUCTIVE!
Now, working from home, I often find myself working late at night….sometimes even well past midnight. By 8:30 the next morning, I’m up and at my desk, but I’m hardly dressed for a meeting. My friend, Judy Owen, asked me what the heck I meant when I would decline invitations for lunch on the Las Vegas Strip saying, “I just don’t want to come into town today.” She was puzzled because I only live about 15 minutes from the strip.
I explained to Judy that by the time I get READY (hair shampooed and set or flat-ironed, dressed, etc.) and drive there and back, I’ll have been away from my desk for TWO HOURS! And that’s not even counting LUNCH!
As you can see, I fully appreciated Lena’s lament. Yes, Lena, lunch in town – especially when you work from a home office – can easily become an ALL DAY EVENT! So what’s the solution?
DEVOTE ONE DAY A WEEK to meetings “in the city,” regardless of where you live. If you work from home, dedicate one day each week to being away from your desk. With the right planning and a smart phone, this can become your most productive day ever!
Start with an 8 or 8:30 breakfast meeting. Schedule a 10AM meeting at Starbucks or a coffee shop near your 10AM client’s office. Make your first lunch meeting around 11:30. Order soup. Next lunch? 1PM. Have some fish or salad. By 2:30, it will be time for SOMEONE’S coffee break, so suggest that you meet that person near their office. In ONE DAY, you can gain a WEEK’S worth of quality FACE TIME!
Then, as you return to your home office, kick off the painful, 3″ heels and slip back into your comfortable slacks or sweats. Relax. You had a big, productive day and you didn’t waste a single minute!
We just can’t afford to sacrifice that all-important FACE TIME. And that is truer now more than ever before. PEOPLE PREFER TO DO BUSINESS WITH PEOPLE THEY LIKE – and there is no better way to get to know someone than by sharing a meal….breaking bread with them. (even if that is simply a biscotti at Starbucks!) Don’t pass on the chance to meet and greet with clients. Try this. Let me know how it works for you!
The POWER of the Platform: Speakers Help Through Motivation
Motivational Speakers and experts in Personal Development have come together once again in The Power of the Platform, an anthology from the Las Vegas Convention Speakers Bureau that features messages of motivation and inspiration from some of the world’s most outstanding speakers. I’m delighted to be a part of this book.
The first book, subtitled Speakers on Success, was a tremendous hit. I wrote the introduction for that edition. The book features chapters from such notable experts in the field of personal development as Jack Canfield, Brian Tracy, and Les Brown.
The latest book in the series, Speakers on Purpose, features returning self-help gurus Canfield, Brown, and Tracy, along with relationship expert Keith Ferrazzi and The Secret’s Marci Shimoff as well as many other speakers with important messages that offer hope during these challenging times.
Being a part of these anthologies has taken much of my time this past year. I have begun work on the next edition, Speakers on Life. This book will bring answers and inspiration to all who are fortunate enough to read it. The books are also available in e-book format and the audio books are currently in production.
As “The Queen of the Business Lunch,” my area of expertise lies in building significant, productive business relationships. Speakers on Purpose offered me my first opportunity to share my newest keynote message, “B Face 2 Face 4 Success.” The chapter in the anthology touches on the importance of the business lunch (OF COURSE!) but it takes relationship building a few steps further.
How can you build a relationship when lunch is not an option, as when your client lives on the other side of the country? And what about all this social media? Are you TWEETING your lunch hour away, eating solo?
I wanted to use my chapter in Speakers on Purpose to help business professionals get a grip on their client relationships. It’s a fabulous book that offers insights, tips, techniques, and inspirational stories from speakers as far away as Bangkok and Singapore! If you want a copy, just let me know. I’ll throw in FOR FREE an e-book edition for every paperback sold now through Christmas. I want you to have your best year EVER!
Gitomer Endorses Mealtimes 4 Sales Success
Sales Guru Jeffrey Gitomer has finally started Tweeting. So, what’s he tweeting about? Sales, of course! How to ask the right questions, what it takes to succeed, why people fail, and everything else salespeople should know to become phenomenal at selling. Jeffrey should know. He wrote the book. Okay…he’s written MANY books on sales. What is MY favorite tweet of his? That’s easy…
“The two BEST places for a sales appointment: Breakfast and lunch. Relaxed atmosphere and no interruptions.”
Thank you, Jeffrey, for stating the obvious that so many people in sales still tend to overlook. Jeffrey wrote a blurb for me when I launched The Art of the Business Lunch, and my publisher put a PART of it on the back cover. The part they left out was my favorite: “Robin Jay’s book is the recipe for Lean Cuisine and Fat Checks! Buy it, read it, and act on it!”
Jeffrey Gitomer, Sales Expert
Ya gotta love Jeffrey’s no-nonsense approach! My publisher chose the more conservative part of his testimonial: “The Art of the Business Lunch is pivotal to the science of selling. I have maintained for years that LUNCH is the best place to build a relationship and make a sale. Buy it, read it, and act on it.” I couldn’t have said it better myself, Jeffrey, but thank you again.
If you are not taking your clients out to lunch, you are missing out on the VERY BEST opportunity to build relationships and close sales. Jeffrey says when you build the right relationships, people will come TO YOU when they need something. It’s so true. Did you know that client lunches are such an EFFECTIVE SALES TECHNIQUE that they are practically ILLEGAL in ALL 50 STATES!?!? If you don’t believe me, just leave a comment and I’ll explain. Most successful sales people know EXACTLY what I’m talking about!
MAD MEN Understands Business Relationships
The season finale of MAD MEN on AMC was so fabulous, I watched it twice. The writers understand the importance of building strong business relationships. Even if you’re not a fan of the show, you will appreciate this aspect of the story line.
As the principles at the Sterling Cooper advertising agency discovered their agency had been bought by McCann Erikson (yes, mixing reality with fiction for added credibility), they decided to form their own agency. Without hesitation, the bosses decided who they wanted to join them.
Roger Sterling & Don Draper: MAD MEN
They knew the billing numbers they needed to have, so they picked Pete and Peggy – knowing that between them all, they would have sufficient billing to start their new agency. They KNEW that Pete and Peggy had relationships with their accounts and that their accounts would FOLLOW THEM wherever they went.
That is the point of what I do: I share with audiences how to build SOLID business relationships, client relationships that will become so solid and well-founded, that your clients would follow you wherever you go. You see, it’s not the AGENCY people do business with – it’s the INDIVIDUAL! And companies that GET THIS treat their people accordingly.
In MAD MEN, the principles never asked their account people IF they could bring business over – they simply asked “WHO CAN YOU BRING?” They knew that Pete & Peggy – account services and creative – would have clients who would follow them to the ends of the earth. Together, along with Don Draper and Roger Sterling, they would have enough billing to move forward with their own agency. The took the necessary files over the weekend and set up their new temporary offices in a nearby hotel room.
So, let me ask you this: If you were to leave your company today to take a position at another firm, who would follow you, bringing their business? THIS goal is what you should have in mind as you build client relationships. Take your clients to lunch, make time for face time, become their most valuable resource. Become such an integral part of their strategy that they could not imagine running their business without you! Agreed?
Helping MBA Students and Professionals Improve Presentations
Last week I spoke at the National Association of Women MBAs conference in Anaheim, California. I delivered two presentations – one was on my signature topic, The Art of the Business Lunch: Building Relationships Between 12 and 2, and the other was called Speak & Write Like a Pro.
Lisa Waters was in my session and offered this testimonial. She was there with Rachel Magario, who I’m delighted to have as a new coaching client! Lisa and Rachel were just two of the impressive group of attendees! My faith in our future is boosted whenever I present to such intelligent, ambitious, and friendly audiences. Thanks to EVERYONE who was there. This event was incredibly well organized, thanks to the tireless effort of Delma Esparza.
In The Art of the Business Lunch, I shared my secrets and tips for building productive business relationships by introducing a social aspect. Breaking bread brings dough! What about when a job interview takes place over a business lunch? Why would an employer want to meet with you in a social setting? I had the answers and the women ate them up! I shared the importance of creating quality face time and helped the women to become Business Relationship Experts!
In my session on Speak & Write Like a Pro, I shared the fundamentals of delivering outstanding presentations – written and verbal. Using “Action” verbs helps to add impact to your sentences, as does eliminating the words “thing” and “stuff.” The audience laughed when I acted out, “I have a thing tonight….” A THING? Really? A dinner? A networking event? a date? We KNOW what we are going to do – so why not be specific about it. What the heck is a “THING” anyway?
When delivering PPT presentations, try to use photos instead of text whenever possible. Sure, you have to know your material, but you can cheat by using notes – if you use “presenter’s view.” All details, numbers, charts, etc., can go on handouts. No one is going to remember a lot of numbers! Keep your presentations compelling and entertaining.
What a great experience I had with the women of NAWMBA! I hope to work with these women in the future. Many of the attendees invited me to come to their universities to speak. That’s the greatest compliment ever!
For Meeting Planners & Speakers Bureaus
Attention Meeting Planners & Speakers Bureaus:
I want to work with YOU!
Robin delivers a message at Caesars Palace
Welcome to my newly redesigned website. As a Business Relationship Expert, of COURSE I had it designed with you in mind. Everything you need is right here, all in one place.
As the industry gets away from tapes, discs, and media kits…and moves into digital-direct information, it’s my pleasure to offer you the latest information on everything – from my speaking presentation topics to demo videos and downloadable PDFs with all the details you might need – all in one place. Just click on the drop-down menu for SPEAKER and you’ll see a button for MEETING PLANNERS & SPEAKERS BUREAUS. You’ll see everything you need right there!
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